Your privacy is important to us. Learn how we collect, use, and protect your personal information.
As a family-run business with 46+ years of experience, we take your privacy seriously. We're based in Grahan Village, Himachal Pradesh, and we handle your data with the same care and respect we've given our guests for decades.
When you book a trek, we collect: Full name, email address, phone number, date of birth, government ID details (for permits), emergency contact information, and medical history (for safety).
Trek preferences, preferred dates, number of participants, dietary requirements, special requests, and payment details.
When you contact us via phone, email, WhatsApp, or social media, we keep records to provide better service and follow up on your requests.
We collect basic analytics like pages visited, time spent, device type, and location (city/country) to improve our website experience.
💡 We Never Collect: We don't collect unnecessary data. We only ask for information essential for trek organization and your safety.
To organize your trek, arrange permits, book accommodations, assign guides, plan meals according to dietary needs, and ensure your safety throughout the journey.
To send booking confirmations, pre-trek information, itinerary updates, safety briefings, and post-trek follow-ups.
Your emergency contact and medical information is used ONLY in case of emergencies during the trek to provide appropriate care.
To understand customer preferences, improve our services, and create better trek experiences based on feedback.
If you've subscribed to our newsletter or opted in, we'll send trek offers, packing tips, and Himalayan travel guides. You can unsubscribe anytime.
We keep your trek booking data for 3 years for legal compliance and reference. Medical records are deleted 1 year after your trek. You can request deletion anytime.
We share necessary information with our local guides, homestay owners (including our own Grahan Shyam Home Stay), and permit authorities. They're bound by confidentiality.
For forest permits and restricted area passes, we submit required personal details to Himachal Pradesh forest department and tourism authorities as legally mandated.
In emergencies, we'll share your medical information and emergency contacts with hospitals, rescue teams, and your designated emergency contacts.
⛔ We Never Sell Your Data: We will NEVER sell, rent, or share your personal information with third-party marketers. Your data stays with us and our trusted trek partners only.
Request a copy of all personal information we hold about you.
Correct or update any inaccurate information anytime before or after your trek.
Request deletion of your data (subject to legal retention requirements).
Opt out of marketing emails anytime. Trek-related communications will continue.
📞 To Exercise Your Rights: Call us at +91 8062180417 or email us. We'll respond within 7 days.
We use necessary cookies to make our website function properly, remember your preferences, and keep your session secure.
We use basic analytics to understand how visitors use our site, which helps us improve. This data is anonymized and doesn't identify individuals.
We don't use advertising cookies or tracking pixels from third-party advertisers.
🍪 Browser Settings: You can disable cookies in your browser settings, but some website features may not work properly.
Our treks are designed for participants aged 12 and above. If a minor (under 18) is booking, parental consent and guardian information is required. We collect guardian details to ensure safety and legal compliance.
We may update this privacy policy occasionally to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or website notice.
This policy was last updated on March 12, 2026. Continued use of our services after updates constitutes acceptance of the revised policy.
We're a family-run business and we're always happy to discuss how we handle your data
📞 Phone: +91 8062180417
📍 Visit Us: Grahan Shyam Home Stay, Grahan Village, Kasol
💬 WhatsApp: +91 8062180417
🌟 46+ Years of Trust: For decades, trekkers have trusted us with their safety and personal information. We treat your data with the same respect we show to our guests who stay at our Grahan Village property.